The No. 1 reason why most Americans leave their jobs is the feeling they’re not appreciated.

In fact, 65% of people surveyed said they received no recognition for good work in a previous year, according to Tom Rath and Donald O. Clifton, authors of How Full Is Your Bucket? Positive Strategies for Work and Life (2004).

According to newer Gallup research, what employees want most — along with competitive pay — is quality management. When they feel unappreciated and disapprove of their managers, they leave or stop trying.

Almost 25% of U.S. employees would fire their bosses if given the chance, and about 50% of actively disengaged workers would follow suit.

Because of current economic realities, people may not be leaving their jobs. Instead, they join the growing ranks of the disengaged and “missing in action.” It rests upon managers to learn better ways of interacting with the people on whom they depend.

Based on a great deal of previous research, positive managers practice these three leadership behaviors:

1. Use a strengths-based approach
2. Provide frequent recognition and encouragement
3. Maintain a positive perspective when difficulties arise

Past studies have shown these practices have a direct effect on employee engagement, and each is an observable and testable behavior.

None of these characteristics are innate, but all can be learned. Very few executives intuitively know:

1. How to work with people’s strengths
2. How to automatically give frequent credit where due
3. How to respond with your best game face when the going gets rough

This article examines the bottom line results of a positive, strengths-based approach to improving performance.

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• 3 Steps to Positive Leadership
• A Strengths-Based Approach
• Focus on What Works
• The Problem-Seeking Mindset
• The Brain Power of Negativity
• When Things Go Wrong
• Positive Results

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Positive Leadership: Real Results -

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A growing body of research reveals that our behavior and decisions are influenced by an array of strong psychological undercurrents, all of which are more powerful and pervasive than we realize.

By charting these undercurrents and their unanticipated effects, we can identify our faulty thinking that lead us to make irrational decisions.

Despite a great need for them, judgment and decision-making skills are only beginning to appear in better business schools’ curricula. But studies show we still don’t know enough about how good decisions occur.

Rational versus Emotional?

Psychologist and political scientist Herbert Simon in 1957 laid the groundwork on the limits of rationality when he attacked classical economics and game theory. Simon’s work made it clear that we must take the real world’s messiness and irrationality into account when making decisions.

“Research indicates that people are myopic in their decisions, may lack skill in predicting their future tastes, and can be led to erroneous choices by fallible memory and incorrect evaluations of past experiences,” wrote psychologist and Nobel Prize laureate Daniel Kahneman.

Neuroscientific research also proves that the brain is influenced by subconscious emotional reactions from its more primitive centers. We’re not in control of our reasoning capabilities as much as we’d like to think.

Scientists have identified several flaws in how we think when making decisions. Because they’re hardwired into our thinking process, we often fail to recognize them. This means they can undermine everything from new product development to acquisitions and divestiture strategy to succession planning.

This article examines 5 biases that lead to bad decisions and how we can avoid their traps.

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This is a brief synopsis of a 2000 & 1000-word article suitable for consultants’ newsletters for executives and leaders in organizations. It is available for purchase with full reprint rights, which means you may put your name on it and use it in your newsletters, blogs or other marketing materials. You may also modify it and add your personal experiences and perspectives.

The complete 2,000 word article includes these important concepts:

• Rational versus Emotional?
• Loss Aversion
• Commitment
• Value Attribution
• Diagnosis Bias
• Too Much Information
• Decision Effectiveness
• Rate Your Company
• Leaders Can Improve
• The Certainty Bias

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5 Biases that Lead to Bad Decisions – July10-103a  2000-word article, reprint rights

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What’s the most important thing to learn if you want to advance your career?

Should you gain diverse experience? Specialize? Go back to school for an advanced degree? Attend workshops? Get a coach?

While all of these career decisions may undoubtedly prove beneficial, book smarts don’t guarantee good teachers, nurses, doctors, businesspeople or leaders.

In today’s emerging right-brain economy, most professions require a set of skills and characteristics that cannot be taught in schools. Professionals who have the edge — those singled out for high-potential programs — are skilled at forging meaningful relationships.

The adage “No one cares how much you know until they know how much you care” has never been more relevant.

While a good education is important, it’s no longer enough. Unfortunately, most business schools aren’t teaching the emotional competencies future leaders require. Perhaps these skills are far beyond a classroom’s reach.

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• Leadership Skills for the 21st Century
• Training Leaders for Future Complexities
• The Boss Is Last
• Combining Smarts with Heart

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Career Strengths for the Future: Show You Care

“Human communication has its own set of very unusual and counterintuitive rules.” — Malcolm Gladwell

What does it take to transmit bold new ideas to people who don’t want to hear them? How can the language you use facilitate enthusiastic, energetic implementation?

Transformational leaders:

• Generate enduring enthusiasm for a common cause
• Present innovative solutions to solve significant problems
• Catalyze shifts in people’s values and ideologies
• Demonstrate a willingness to sacrifice personal interests for the greater good
• Help others get through crisis moments
• Inspire people to want to change, creating a positive energy that sustains the change
• Generate followers who will ultimately become leaders

The what of transformational leadership is reasonably clear. It’s the how that’s usually obscure.

=>How do leaders communicate complex ideas and spark others into enduringly enthusiastic action?
=>What words do they use to inspire others to become new leaders?
=>Why are some leaders able to accomplish the feat while others fail miserably?

Stephen Denning, a senior scholar at the University of Maryland’s Burns Academy of Leadership, makes the case for transformational communications in his book The Secret Language of Leadership (Jossey-Bass, 2007). More than anything, it’s what leaders say — and the way they say it — that generates sustained energy and exponential results.

How to Lead Change

If leaders’ own inner commitment to change is to have any effect at all, they must communicate it to those they aspire to lead. Leaders’ actions speak louder than their words, but in the short run, it’s what leaders say — or don’t say — that has an impact.

The right words can create:

• A galvanizing effect
• Enthusiasm
• Energy
• Momentum
• Sustainable motivation

The wrong words, or even words said in the wrong sequence, can undermine your best intentions and plans, killing an initiative on the spot.

Confirmation Biases

A significant body of research shows that asking people to change often drives them more deeply into opposition. In study after study, people display a phenomenon called confirmation bias.

Confirmation bias is a tendency to search for or interpret new information in a way that confirms one’s preconceptions and to irrationally avoid information and interpretations that contradict existing beliefs.

Successful leaders follow a unique, almost hidden communication pattern:

Grab the audience’s attention ► Stimulate desire ► Reinforce with reasons

Unfortunately, this approach often eludes aspiring leaders. If you want listeners to own the change idea, your stories must help them discover the truth for themselves, thereby creating a new story.

What the leader says is the scaffolding — a catalyst for a creative process inside listeners’ heads.

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This is a brief synopsis of a 2000 & 1000-word article suitable for consultants’ newsletters for executives and leaders in organizations. It is available for purchase with full reprint rights, which means you may put your name on it and use it in your newsletters, blogs or other marketing materials. You may also modify it and add your personal experiences and perspectives.

The complete 2,000 word article includes these important concepts:

• How to Lead Change
• Old-School Communication
• Confirmation Biases
• The Devil in the Details: Words Matter
• 3 Steps for Inspiring Change
• Step 1: Getting the Audience’s Attention
• Step 2: Creating Desire
• Step 3: Reinforcing with Reasons

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“The empires of the future will be empires of the mind.” — Winston Churchill

In a ruthless, globally competitive market, companies cannot afford the luxury of holding onto more employees than they need. With economic constraints and technological advances, some jobs are being eliminated completely — a trend that will surely continue.

A new generation of sophisticated information and communication technologies, together with new forms of business reorganization and management, is wiping out full-time employment for millions of blue- and white-collar workers.

Unless you want to go after menial work, you’ll need to acquire a disciplined education and variety of experiences, while also developing a highly valued mind.

We’ve all read about accelerating globalization, information overload, the drastic ascent of technology and science, and the threat of growing competition. Each of these challenges will require new ways of thinking and learning for those hoping to create a successful future.

Our Mind(s) Matter

In Five Minds for the Future (Harvard Business School Press, 2007), author and noted psychologist Howard Gardner says our mind — actually, minds — matters.

According to Gardner, five cognitive capacities will be in great demand in the years ahead:

1. The Disciplined Mind
2. The Synthesizing Mind
3. The Creating Mind
4. The Respectful Mind
5. The Ethical Mind

Developing these mental capacities equips us to deal with future expectations, as well as that which cannot be anticipated.

If we fail to develop these minds, we’ll be at the mercy of forces we can’t understand: overwhelmed by information, unable to succeed in the workplace, and incapable of making judicious decisions in personal and professional matters.

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• The Disciplined Mind
• The Synthesizing Mind
• The Creating Mind
• The Respectful Mind
• The Ethical Mind
• The Future Is Now

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5  Highly Valued Minds for the Future -  May09- – 1000 word Article

Everyone’s talking about ways to find opportunity amid economic chaos. Yet there’s something right under our noses that’s being overlooked: Times of crisis present unprecedented opportunities to stretch and develop real leadership capabilities.

What’s needed, specifically?

Hire more executive coaches, step up sessions, and implement more training and development programs.

In tough times, you cannot rely on talent and luck. Even when you have a talented team at the top, people need help in stretching their capabilities to meet the economy’s overwhelming demands. Your leaders can’t go it alone. You can’t, either.

Scientific research on great performance has persuasively shown that key abilities are developed. They don’t occur naturally. In fact, there may be no such thing as natural talent. It’s certainly not something you want to rely upon to help solve current problems.

Great leaders aren’t born; they’re made—the research to support this is overwhelming. What we previously thought of as innate can often be taught. Leadership capabilities are acquired through constructive practice and developmental opportunities, and today’s business volatility calls for both.

“The key to this development is pushing people—or people pushing themselves—just beyond their current abilities, forcing them to do things that they can’t quite do, “ according to Fortune Senior Editor Geoff Colvin, author of Talent Is Overrated: What Really Separates World-Class Performers From Everybody Else (Portfolio, 2008).

The upside of a financial crisis and recession is that they offer all of us the opportunity to stretch our skills in our current jobs—and I mean everyone. That means you. But you already know you’re being stretched, don’t you? You feel it.

The question is, how are you going to welcome your own particular crises and use them to benefit your personal and professional development?

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Crisis or Opportunity?
Is Talent Irrelevant?
Talent or Hard Work?
10,000 Hours or 10 Years
What Is Deliberate Practice?
Why We Avoid Hard Work
What About Passion?
Talent Is Never Enough

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Patsi Krakoff, Psy.D.

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4 Uncommon Leadership Qualities & 5 Common Myths

Everyone agrees great leaders have vision, energy, authority and good strategic direction. Leaders must also have enthusiastic followers; leadership requires skills in persuading others to commit to company goals and embrace initiatives determined by others.

In today’s environment of Gen-Xers and Millennial workers, it isn’t that easy to engage “empowered” people.

For all the leadership training workshops—and despite the thousands of business books published every year—very few people can confidently explain how they take charge, engage others and develop their leadership skills.

To be inspirational, leaders need four essential qualities besides vision and energy. These traits are probably not what you’d expect, but they can be honed by those willing to dig deeply to find their inner values.

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The complete 2,000 word article includes these important concepts:

Reveal Your Weaknesses
Refine Your Sensors
Practice Tough Empathy
Dare to Be Different
Leadership in Action
Five Popular Myths About Leadership

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Patsi Krakoff, Psy. D.