“So much of what we call management consists of making it difficult for people to do work.” ~ Peter Drucker

As any fan of The Office can attest, negative managerial behavior severely affects employees’ work lives. Managers’ day-to-day and moment-to-moment actions also create a ripple effect, directly facilitating or impeding the organization’s ability to function. (photostock / FreeDigitalPhotos.net)

The best managers recognize their power to influence and strive to build teams with great inner work lives. In The Progress Principle: Using Small Wins to Ignite Joy, Engagement, and Creativity at Work (Harvard Business Press, 2011), Teresa Amabile and Steven Kramer describe how people with great inner work lives have:

• Consistently positive emotions
• Strong motivation
• Favorable perceptions of the organization, their work and their colleagues

The worst managers undermine others’ inner work lives, often unwittingly. Through rigorous analysis of nearly 12,000 diary entries provided by 238 employees at seven companies, Amabile and Kramer found surprising results on the factors that affect performance.

What matters most is forward momentum in meaningful work—in a word, progress. Managers who recognize the need for even small wins set the stage for high performance.

But surveys of CEOs and project leaders reveal that 95 percent fundamentally misunderstand the need for this critical motivator.

This is a brief synopsis of an 1300 & 800-word article suitable for consultants’ newsletters for executives and leaders in organizations. It is available for purchase with full reprint rights, which means you may put your name on it and use it in your newsletters, blogs or other marketing materials. You may also modify it and add your personal experiences and perspectives.

The complete 1300-word article includes these important concepts:

•  What Really Motivates Us?
• Facilitating Progress
  • Catalysts
  • Nourishers
• Dealing with Setbacks
• Inhibitors
• Toxins
• The Daily Progress Checklist
• Discovering Your Inner Work Life

Most managers want their people to achieve excellence at work. We really can’t ask for more. In fact, peak performance can be defined as a combination of:

• Excellence
• Consistency
• Ongoing improvement

How can managers bring out the best in their people?

To achieve peak performance, each person must find the right job, tasks and conditions that match his or her strengths. Facilitating the right fit therefore becomes one of a manager’s most crucial responsibilities. While every employee has the potential to deliver peak performance, it’s up to the manager to find ways to make it happen.

It’s easy to spot peak performance when it happens. It’s what psychologist Mihaly Csikszentmihalyi describes in his book Flow: The Psychology of Optimal Experience (Harper Perennial Modern Classics, 2008). Employees who work at optimum levels experience a state of “flow,” typically losing themselves in a project, meeting or discussion. They may lose track of time or where they are.

Each of us has relished such moments, but it’s hard to purposely replicate “flow” experiences. Many managers struggle to find the right words to rekindle motivation in people who have lost their enthusiasm.
Dr. Edward M. Hallowell, author of Shine: Using Brain Science to Get the Best from Your People (Harvard Business Press, 2011) has researched behavior and performance to define a Cycle of Excellence that leads to optimal performance.

This article examines new research into five critical steps managers can apply to maximize employees’ peak performance.
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This is a brief synopsis of a 2000 & 1000-word article suitable for consultants’ newsletters for executives and leaders in organizations. It is available for purchase with full reprint rights, which means you may put your name on it and use it in your newsletters, blogs or other marketing materials. You may also modify it and add your personal experiences and perspectives.

The complete 2,000 word article includes these important concepts:

• Two Sides of the Disengagement Coin
• Using Brain Science to Bring Out the Best
  • Step 1: Select
  • Step 2: Connect
  • Step 3: Play
  • Step 4: Grapple and Grow
  • Step 5: Shine

• Maintaining Excellence in Uncertain Times

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The word “boss” conjures up memories of the good, the bad and the ugly ones we’ve endured throughout our careers.

Bosses shape how people experience work: joy versus despair, enthusiasm versus complaints, good health versus stress.

Most bosses want to be good at what they do, yet many lack the essential mindsets that precede positive actions and behaviors.

As a boss who strives to do great work, you must adjust your thinking. The beliefs and assumptions you hold about yourself, your work and your people will determine your actions, according to Stanford University management professor Robert I. Sutton, PhD, author of Good Boss, Bad Boss: How to Be the Best…and Learn from the Worst (Business Plus, 2010).

“The best bosses embrace five beliefs that are stepping stones to effective action,” he writes.

This article examines five critical mindsets that lead to becoming a better boss.
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This is a brief synopsis of a 2000 & 1000-word article suitable for consultants’ newsletters for executives and leaders in organizations. It is available for purchase with full reprint rights, which means you may put your name on it and use it in your newsletters, blogs or other marketing materials.

You may also modify it and add your personal experiences and perspectives.

The complete 2,000 word article includes these important concepts:

• Killer Bosses
• 5 Mindsets of a Great Boss
• Mindset #1: Goldilocks Management
• Mindset #2: True Grit
• Mindset #3: Small Wins Count
• Mindset #4: Avoid Power Traps
• Mindset #5: Provide a Human Shield
• The Questions to Ask Yourself

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How to Be a Better Boss – 5 articles, blog-style, first-person pronoun, total 2,376 words

Some executives  are uncomfortable using power or office politics, viewing them as the dark side of workplace behavior. They believe morale and commitment erode when politics dominate the environment.

But research clearly shows that being politically savvy and building a power base pay off.

Sources of Influence

There are three sources of influence in an organization: positional, relational and personal:

1. Positional power: Your title and job status confer some level of formal authority.
2. Relationships: Informal power stems from the relationships and alliances you form with others. If you do a favor for someone, the law of reciprocity impacts your relationship.
3. Personal: Some people generate influence based on their knowledge, expertise, technical competencies and ability to articulate ideas or a vision that others will follow. Your communication skills, charisma and trustworthiness help determine your personal power.

Open to Influence

Executives and managers who are open to peers’ and subordinates’ input garner greater respect than those who resist others’ influence. An openness to influence demonstrates trust and respect, which become reciprocal and contagious.

You can offer goods and services to a potential ally in exchange for cooperation: technical assistance, information, lease of space or equipment, a plum assignment and the like. Understanding what others want or value is crucial.

Avoiding Power

Jeffrey Pfeffer, a professor of organizational behavior at Stanford University’s Graduate School of Business and author of Power: Why Some People Have It—And Others Don’t, cites three barriers that cause executives to shy away from using power to extend their influence.

This article examines three ways people avoid power, why power is so important to success, persuasion tactics, and practical steps for leveraging office politics in an ethical manner.

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This is a brief synopsis of a 2000 & 1000-word article suitable for consultants’ newsletters for executives and leaders in organizations. It is available for purchase with full reprint rights, which means you may put your name on it and use it in your newsletters, blogs or other marketing materials.

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The complete 2,000 word article includes these important concepts:

• Sources of Power
• Open to Influence
• Currencies of Exchange
• Power without Authority
• Avoiding Power
• Fair Play?
• Persuasion
• Office Politics

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Power, Politics, and Persuasion
Sept10-105a  2000-word article, reprint rights

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Power, Politics, and Persuasion
Sept10-105b  1000-word article, reprint rights

In the business world, where time management is always a priority, multitasking skills are expected, especially in younger workers reared in multiple media environments (i.e., computers, iPods, iPhones, TV, video games, online social sites, texting and instant messaging).

Beginning in 2005, however, studies began to show that distractions negatively affected productivity and efficiency. A study funded by Hewlett-Packard and conducted by the University of London’s Institute of Psychiatry found that “workers distracted by email and phone calls suffer a fall in IQ more than twice that found in marijuana smokers.”

A second study found that it took an average of 25 minutes for workers to recover from interruptions (phone calls, emails) and return to their original tasks.

On expert estimates that extreme multitasking and information overload cost the U.S. economy $650 billion a year in lost productivity.

The brain doesn’t handle more than one problem well. While we can certainly walk and chew gum at the same time, we cannot pay attention to multiple challenges. Instead, the brain must switch tasks, using up time and energy. And when task-switching is poorly executed, we waste time and make mistakes.

All the research in the world won’t discourage us from juggling more than one ball. So, if we’re going to multitask, how can we do it effectively?

This article gives 10 tips for getting more done.

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• The Art of Paying Attention
• Smart Multitasking
• 10 Tips for Getting More Done

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Debunking Multitasking Myths:
10 Tips for Getting More Done

The No. 1 reason why most Americans leave their jobs is the feeling they’re not appreciated.

In fact, 65% of people surveyed said they received no recognition for good work in a previous year, according to Tom Rath and Donald O. Clifton, authors of How Full Is Your Bucket? Positive Strategies for Work and Life (2004).

According to newer Gallup research, what employees want most — along with competitive pay — is quality management. When they feel unappreciated and disapprove of their managers, they leave or stop trying.

Almost 25% of U.S. employees would fire their bosses if given the chance, and about 50% of actively disengaged workers would follow suit.

Because of current economic realities, people may not be leaving their jobs. Instead, they join the growing ranks of the disengaged and “missing in action.” It rests upon managers to learn better ways of interacting with the people on whom they depend.

Based on a great deal of previous research, positive managers practice these three leadership behaviors:

1. Use a strengths-based approach
2. Provide frequent recognition and encouragement
3. Maintain a positive perspective when difficulties arise

Past studies have shown these practices have a direct effect on employee engagement, and each is an observable and testable behavior.

None of these characteristics are innate, but all can be learned. Very few executives intuitively know:

1. How to work with people’s strengths
2. How to automatically give frequent credit where due
3. How to respond with your best game face when the going gets rough

This article examines the bottom line results of a positive, strengths-based approach to improving performance.

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This is a brief synopsis of a 2000 & 1000-word article suitable for consultants’ newsletters for executives and leaders in organizations. It is available for purchase with full reprint rights, which means you may put your name on it and use it in your newsletters, blogs or other marketing materials. You may also modify it and add your personal experiences and perspectives.

The complete 2,000 word article includes these important concepts:

• 3 Steps to Positive Leadership
• A Strengths-Based Approach
• Focus on What Works
• The Problem-Seeking Mindset
• The Brain Power of Negativity
• When Things Go Wrong
• Positive Results

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Positive Leadership: Real Results -

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Before making an important decision, prudent managers evaluate the situations confronting them — and often fall into one of the eight traps of faulty thinking.

Some managers are too optimistic and overconfident: They overestimate success and underestimate the range of potential outcomes. On the flipside, other managers are cautious to a fault: They take costly steps to defend against unlikely outcomes.

These are just two of the well-documented psychological traps that ensnare most managers at some point in their careers. Other pitfalls that distort our reasoning abilities and cater to our biases are identified:

• We have a tendency to stick with the status quo.
• We only look for evidence that confirms our preferences.
• We are likely to throw good money after bad to defend our position and avoid admitting a mistake.

The way a problem is framed can influence how you develop solutions. To avoid this trap, you need to reframe the question in various ways to see how your thinking may change based on each version.

We can’t always avoid the distortions ingrained in the way our minds work, but we can build in tests to make our decision-making processes more reliable, thus improving the quality of the choices we make.

There are two versions of this article: 2000 words and 1000 words (approximate word counts). The full article covers the following sub-topics:

The Brain Science of Decisions
The 8 Traps:
The Anchoring Trap
The Status-Quo Trap
The Sunk-Cost Trap
The Confirming-Evidence Trap
The Framing Trap
The Estimating and Forecasting Traps:
The Overconfidence Trap
The Prudence Trap
The “Recallability” Trap
There Are No “No-Brainers”

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All word lengths are approximate.